Privacy Policy

Introduction

FilmoraCraft Studios Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data that you submit through this website, through production enquiry forms, or through direct communication with us.

FilmoraCraft Studios Ltd is a Private Limited Company registered in England and Wales (Company Number: 17274506). Our registered office is at 44 Dunloe Street, London, England, E2 8EN.

If you have any questions about this Privacy Policy, please contact us at: [email protected].

Information We May Collect

We may collect the following types of personal data, only when voluntarily submitted by you:

Contact and Enquiry Data

• Your name
• Your email address
• Your telephone number (only if you choose to provide it)
• Your company or organisation name (if applicable)

Production Enquiry Data

• Project brief information voluntarily submitted through our production enquiry form
• Intended video use and platform information
• Filming location details voluntarily submitted
• Deliverable requirements and timeline information
• Budget guidance information (optional and voluntary)
• Style references or creative direction notes
• Any additional notes or context you choose to include

Communication Data

• Email correspondence
• Telephone communications (only if a number is voluntarily provided)

Website Usage Data

• Cookie and analytics data (subject to your cookie preferences)
• General usage data if analytics tools are active and consented to

How We Use Your Information

Personal data submitted to FilmoraCraft Studios Ltd is used only for the purposes for which it was submitted. This includes:

• Responding to production enquiries
• Discussing project scope, requirements, and availability
• Preparing and providing quotes or production plans where requested
• General correspondence relating to an enquiry or project
• Fulfilling any agreed production services

We do not use your data for unsolicited marketing without your consent. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent: Where you have given clear consent by submitting a form with a consent checkbox
• Legitimate Interests: To respond to and manage genuine business enquiries
• Contract: Where processing is necessary for the performance of a contract or pre-contract steps
• Legal Obligation: Where we are required to retain records for legal or regulatory compliance

Data Retention

We retain personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. Enquiry data that does not proceed to a production project will not be retained indefinitely. Where a project proceeds, data is retained as required for the duration of the project and for a reasonable period thereafter for accounting, legal, or dispute resolution purposes.

You may contact us at any time to request deletion of your personal data, subject to any legal retention requirements.

Data Security

We take reasonable steps to protect personal data submitted to us. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of data transmitted to us via unsecured channels.

Third Parties

We may use third-party service providers to assist with the operation of this website or to process form submissions (for example, form handling services or email service providers). Any such providers are required to handle data in accordance with applicable data protection law.

We do not transfer personal data outside of the UK or European Economic Area without appropriate safeguards in place.

Cookies and Analytics

This website uses cookies. Essential cookies are required for the website to function. Analytics cookies, if enabled by you through our cookie consent banner, may collect general usage data to help us understand how visitors use the site.

You can manage your cookie preferences at any time through the cookie consent options on this website. Please see our Cookie Policy for full details.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you
• Right to rectification: You may request correction of inaccurate personal data
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations
• Right to restriction: You may request that we restrict processing of your data in certain circumstances
• Right to data portability: Where applicable, you may request your data in a portable format
• Right to object: You may object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of your rights, please contact us at: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached. The ICO can be contacted at ico.org.uk.

Children's Data

This website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be reflected on this page with an updated date. We encourage you to review this policy periodically.

Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us:

FilmoraCraft Studios Ltd
44 Dunloe Street, London, England, E2 8EN
Company Number: 17274506
Email: [email protected]